Terms of Business

DLS Capital Management Limited of 25 Merrion Square, Dublin 2, specialise in the provision of Pension Services, Investments and Life Assurance to consumers.

Authorised Status:

DLS Capital Management Limited is regulated by the Central Bank of Ireland as a Multi-Agency Intermediary under the Investment Intermediaries Act, 1995, as an Insurance Intermediary under the European Communities (Insurance Mediation) Regulations, 2005. The Central Bank of Ireland holds registers of regulated firms. You may contact the Central Bank of Ireland on (01) 2246000 or alternatively visit their website on www.centralbank.ie to verify our credentials.

DLS Capital Management Limited is a member of the Professional Insurance Brokers Association. DLS Capital Management Ltd does not hold a shareholding in any insurance undertaking and likewise no insurer has a shareholding in our firm.

Regulatory Status:

DLS Capital Management Limited is regulated by the Central Bank of Ireland. Our regulator number is 51989. Our firm is subject to the following codes of conduct issued by the Central Bank of Ireland. These codes offer protection to our clients and all of the Codes can be found on the Central Bank’s website www.centralbank.ie – Consumer Protection Code 2012, Minimum Competency Code 2011, Prudential Handbook for Authorised Advisors and Restricted Intermediaries.

Services:

DLS Capital Management Limited can provide advice on a fair analysis of the market in relation to all aspects of pensions and investments and also in relation to life assurance products (Term Cover, Serious Illness and Permanent Health Insurance). We also transmit orders on client’s behalf to any of the insurance undertakings or product producers from whom the Company hold letters of appointment. A list of all such entities is contained elsewhere in these Terms of Business.

Remuneration Policy:

Life, Pensions, Investments:

DLS Capital Management Ltd is generally paid a commission by the product provider. We may also receive other payments depending on the volume of business placed with a provider. For certain life assurance, pension policies, and PRSAs, this commission is outlined in the quotation provided to you and details are included in the policy documentation issued by the provider. We may receive regular renewal or fund based commissions while your products remain inforce, and these contribute to the costs of our ongoing administration and consulting services which we provide to you.

Fee Based Advice:

As an alternative to arranging products on a commission basis, we may agree with you to provide services on a fee basis. In certain instances we may receive commissions on transactions arranged for you, and if so we will agree with you if such commissions will be offset against any fees which we may charge. We will charge a service fee, agreed with clients, depending on complexity of the transaction, time spent and nature and extent of the transaction. Our fees are charged as follows: Advisor fees: €250 per hour plus VAT Support Staff €100 per hour plus VAT

Conflict of interest:

It is the policy of DLS Capital Management Limited to avoid a conflict of interest when providing services to clients. Where an unavoidable conflict arises we will advise you of this in writing before providing any business services. If you have not been made aware of any such conflict you may assume that none arises.

Complaints Procedure:

DLS Capital Management Limited has in place a written procedure for the handling of complaints. This procedure ensures that all complaints are recorded and acknowledged within 5 business days. All complaints are fully investigated and the complainant updated at intervals of not greater than 20 business days. We will attempt to investigate and resolve a compliant within 40 business days.

All complaints should be directed in writing to Ms Dervilla Whelan, Complaints Officer, DLS Capital Management Limited, 25 Merrion Square, Dublin 2. In the event that a client remains dissatisfied with the handling of and/or response to a complaint they may refer the matter to The Financial Services Ombudsman.

Consumer Protection:

DLS Capital Management Limited is a member of the Investor Compensation Scheme established under the Investor Compensation Act 1998. The legislation provides for the establishment of a compensation scheme and to the payment in certain circumstances, of compensation to clients of firms covered by the Act. However you should also be aware that a right to compensation would only arise where money or investment instruments held by this company on your behalf cannot be returned either for the time being or for the foreseeable future and where the client falls within the definition of eligible investor as contained in the Act. In the event that a right to compensation is established, the amount payable is the lesser of 90% of the clients loss, which is recognised as being eligible for compensation or €20,000.

Credit Policy:

We regret that credit cannot be extended to clients in respect of premiums, initial, renewal or additional. Initial or first premiums must be paid at inception of cover and renewal premiums before the policy renewal date otherwise the Company will advise the insurance undertaking or product producer involved and cover will be cancelled.

Receipts:

DLS Capital Management Limited will issue receipts for each payment received pursuant to Section 30 of the Investment Intermediaries Act 1995 and such receipts will be retained in a safe place.

Data Protection:

DLS Capital Management Limited is registered as a Data Processor under the Data Protection Act 2018. Our staff and support service providers will only use your personal information to offer advice on suitable products, or as otherwise required by law. Our associated firm of DLS Partners may provide us with information in order to enable us to provide you with a service and we may advise them of any transactions arranged on your behalf. For these purposes we may use your contact details and other relevant information for the purposes of providing you with appropriate advice, and offering you products and services which we think may be of interest to you. For these purposes we may contact you by letter, email, SMS text, or telephone. You have the right to ask us not to send marketing information to you at any time.

Sustainable Finance Disclosure Regulation (‘SFDR’)

This EU Regulation is effective 10 March 2021. As the area of the SFDR is new and evolving without sufficient information being currently available, we do not currently assess in detail the adverse impact of investment decisions on suitability when providing investment or insurance advice. The key product providers with which we engage have developed responsible investment as part of their investment philosophies and sustainability policies. However, detailed information on specific fund recommendations we recommend is not always available. As further information on the approach being taken by product providers, and their internal/external fund managers, becomes available over the course of the next year, we anticipate reviewing these areas in our assessments.

Default Remedies:

In the event of default by the client on premiums product providers are entitled to withdraw benefit or cover under any products arranged for your benefit. It is therefore critical to the guaranteed continuance of your insurance that your premium is paid in full. An outline of the action and remedies which the relevant product producers may take in the event of default by a client is included in the product producer’s policy document or loan agreement. DSL Capital Management Ltd reserves the right to take legal action for any monies which you may owe to us.

Insurance Undertakings:

The following are a list of insurance undertakings and product producers from which letters of appointment are held

• Irish Agency Appointments
• Aviva
• Arena Capital Partners
• BCP Asset Management
• BlackBee Investments
• Caledonian Life
• Cantor Fitzgerald
• Friends First Group
• Generali Pan European
• Goodbody Stockbrokers
• Independent Trustee Company
• Irish Life Assurance plc
• J& E Davy
• KBC Bank Ireland plc
• Merrion Private
• New Ireland Assurance
• Scottish Mutual International Ltd
• Scottish Provident Ireland
• Standard Life
• Wealth Options
• Wealth Options Capital
• Zurich Life

Client Acknowledgement & Consent

I / We acknowledge and confirm that I/we have been provided with a copy of the Terms of Business of DLS Capital Management Ltd and that I/we have read through and understand these terms. I / We consent to DLS Capital Management Ltd and its associated firms contacting me/us by letter, email, SMS text or telephone regarding any products which may be of interest. Where a third party has introduced me to DLS Capital Management Ltd, I / we also consent to the disclosure to that third party of information regarding advice provided and / or transactions arranged on my/our behalf.